CONSULTING SERVICES
Contact Management Systems offers a variety of consulting services to help you maximize your software investment:

Evaluation Services – Knowing where you want to go is half the battle. You need the right tools to get you there. Because we monitor trends with sales, service and configurations solutions, we can help you quickly determine your selection criteria and expedite a product evaluation, so that you can advance the implementation cause, not just think about it!

Planning & Analysis Services - We can help you know where you are today, where you want to go, and how to get there. The reality of today’s business environment is that there are no simple "off-the-shelf" solutions that work for everyone. We can help you determine how to create a sales and service capability to differentiate you from your competitors, gain control of your sales forecasts and deliver the highest level of customer satisfaction.

Implementation Analysis Services – What can be worse than putting off the decision to implement? A botched implementation altogether. We know that the reason many CRM implementations fail is because they were poorly implemented to begin with. We can provide services structured so that the system is fully functional upon completion, including installation of software on the server, setting up tables, importing and converting relevant data from other systems and creating key management hands on user training.

Systems Integration Services – Once you know where you are going, you’ll need to get there quickly. Time is of the essence to install, implement and integrate before major changes in the marketplace make your strategy stale. Customization will ensure that the off-the-shelf product you have selected changes to match your organization, not the other way around. Our design and development processes consistently deliver complex deployments on time, within budget and with the quality sales and service organizations demand. Further, integration of a synchronizing application is even more challenging than most integration projects. We have integrated customer interaction solutions with order entry, manufacturing, financial and other legacy applications. We have also integrated sales and service applications with product configurations, enabling our customer to enjoy a true "best of breed" solution.

Training
Without the proper training, it is nearly impossible for new users to understand how to use the system in a way beneficial to both the user and the company. Professional, targeted training in a cost-effective delivery method helps develop the product skills needed to seize the value out of the new technology. We know that nothing really matters is no one is using your new toolkit. Our trainers are professional instructors with an expertise not found in technicians and consultants who train when needed. Our training sessions teach end users how to accomplish real tasks, not just navigate windows. Our deployment strategies ensure your tools are reliable—so your end users do not have any reason not to use what they have learned.
All consultants are GoldMine trained and certified and have been delivering GoldMine implementations since 1994.

Support
The software is installed, implementation is done, and training has ended, but your users still need help. We are just a phone call or email away from providing you the help you need to be successful. We can provide you with product maintenance and update releases as well as telephone-based support for both technical questions and problem resolution.